This information extends our Terms and Conditions policy.
Arranging and Anticipating Delivery
The Lellers World of Valeting Delivery Guarantee refers to deliveries within most of mainland UK (England, Scotland and Wales) destinations. Deliveries to the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, BFPO (British Forces Post Office) addresses, Orkney, Shetland, Scottish Isles and some areas/post codes in mainland Scotland will incur an extra Delivery charge and will possibly incur an extended lead time.
Due to the nature of external contract Delivery, additional Delivery charges are outside their control and the Company will not be held responsible for such costs. By agreeing to the terms and conditions you are also agreeing to accept additional Delivery charges should your postcode/area necessitate these. You are also agreeing to be bound by all terms and conditions that delivery companies which are associated with the Lellers World of Valeting abide by. These can be obtained by the companies own individual websites.
Any times or dates stated on the website or confirmation emails regarding Delivery are estimates only. Orders received on Saturdays, Sundays or public holidays and Orders received after 1pm on weekdays, will be processed the next working day. Lellers World of Valeting do not normally deliver on Saturdays, Sundays or public holidays.
Whilst Lellers World of Valeting agree to use all reasonable endeavours to ensure that Delivery is made around the Delivery time advertised, you will acknowledge that actual Delivery is often via third party suppliers and carriers and can therefore be beyond their control. Incorrect personal details may lead to problems or delays in Delivery, so before placing your Order, please ensure that you have included the full address details, including accurate postcode of the Delivery address and your daytime contact telephone numbers and e-mail address so Lellers World of Valeting can notify you in the event of a Delivery problem.
When the Delivery arrives
Items arriving on a pallet will be delivered to the address kerbside or nearest door/access point if this is logistically possible and under the discretion of the delivery driver. The Lellers World of Valeting uses external delivery companies and therefore cannot expect (and is not the responsibility of) delivery personnel to assist with the moving and handling of your item into houses, doorways, outbuildings or garages etc. When ordering bulky items, please ensure you have the means to handle these items when delivery is received and that you are able to dispose of the packaging material appropriately.
Delivery will be deemed as successfully made once the Product has arrived at the address specified. Signatures are usually required as proofs of delivery but confirmation procedures are ultimately decided by third party organisations. Products may be left at the Delivery address without the Recipient's permission except where third party suppliers require signed confirmation or the Recipient has expressly requested Products not be delivered in their absence. All goods must be signed for by an adult aged 18 years or more. Products will be deemed your responsibility once they have been received by you, your agent or the intended recipient. Any loss or damage to the Products shall then be at your own risk.
In case of Delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept Delivery on behalf of the organisation shall be accepted as proof of Delivery.
Should Delivery be refused at the Delivery address, and re-requested for another date, Lellers World of Valeting may charge for the second Delivery, since Lellers World of Valeting the Delivery obligations were met with the initial Delivery attempt.
It is the Recipient's responsibility to sign for the correct number of packages as shown on the carrier's Delivery consignment note. Shortages must be noted on the consignment note where possible. You should notify the Lellers World of Valeting of the shortages within 10 days of Delivery. If boxes look damaged on Delivery Lellers World of Valeting recommend the contents are inspected before accepting and signing the Delivery note.
Cancellations and returns
For information about cancellations and returns, see our returns page.